Managed IT Help Desk Services
Your IT Help Desk should be a true technology partner, assisting your business and employees anytime IT needs arise. From answering questions and troubleshooting problems to helping you prepare for new changes in technology, your help desk partner should be the resource you turn to whenever you need some support.
What is a Help Desk?
An IT help desk is staffed by a team of technicians for the purpose of providing support to your internal users. A remote help desk should provide employees with easily accessible, accurate, and quick IT support.
The Benefit of Outsourcing Help Desk
There are many reasons to choose an outsourced help desk for your IT support, from improving the closing rates on your tickets to saving your business time and money. Here are a few of the biggest benefits you’ll get by outsourcing your help desk services:
Cost Saving
Outsourcing your help desk support is one of the best ways to save money on these services. Unlike internal hires, which in addition to salary come with overhead expenses like training, benefits, and equipment, your outsourced support comes at a much lower cost.
Greater Efficiency
Your internal IT staff probably wears many hats. Some days they’re taking support tickets, while others they’re trying to manage new software or product rollouts. Unfortunately, this creates a situation where nothing gets their full attention and in turn, slows everything down. When you outsource your IT help desk services, you get a team that’s fully dedicated to providing support. It also frees up the rest of your internal team to focus on strategic initiatives without the distraction of providing user support.
Better Cybersecurity
Cyberattacks are on the rise, and these threats are constantly evolving in sophistication. When you outsource your help desk services, you’ll enjoy the benefits of working with a support team who understands state-of-the-art cybersecurity protocols.
Support for Hybrid and Remote Workers
These days, companies are more flexible than before, offering employees the option of hybrid or fully remote work. Rather than reduce your employees’ working options, you can outsource your help desk services to ensure everyone gets the help they need. The results are happier workers and better productivity for your business.
Relief for Your IT Experts
Chances are that your IT team is full of technical experts, each of whom offers a unique experience. But when these individuals must field support calls all day, they can’t do the jobs that you hired them for. One of the best ways to provide them with relief is to outsource your help desk services. This allows your internal team to get back to what they’re best at and to stay aligned with your top business priorities. Let your experts be experts and leave the help desk services to your outsourced support.
Types of Help Desk Support Services Offered
Companies rely on AH Technology for help desk services because they know they’ll receive the support that need 24/7. Our technicians are experts in problem-solving, and they’ll work with your users to resolve issues quickly and effectively.
Here are a few examples of the types of help desk support.
Troubleshooting
Our help desk technicians identify and resolve technical problems they encounter with hardware, software, or other IT systems.
Software Support
At AH Technology, we provide guidance and assistance with software installation, configuration, and usage. Our team also addresses issues related to software compatibility, errors, or bugs.
Hardware Support
When your users need help with their hardware, our support services can diagnose the issues they’re facing and help shepherd them along to resolution.
Network Support
Our help desk team will handle your network-related inquiries, including connectivity issues, troubleshooting network configuration, or providing assistance with a virtual private network (VPN) and Wi-Fi setups in your office, remote, or hybrid teams to ensure they can access the resources they need to do their jobs.
Remote Support
Sometimes the best way to resolve an issue is for a technician to access your system. With remote support, our technicians can use remote access to help your users fix problems while showing them step-by-step how it’s done.
Training and Guidance
Our help desk team provides your employees with training in software applications, operating systems, or other IT tools. Also, we will guide your employees with best practices, security measures, and IT policies.