On-Site IT Services
There have never been more options for remote IT support than there are today. However, while remote IT support offers tremendous benefits to organizations like yours, it can never fully replace the need for on-site technicians. That’s why AH Technology offers the best of both worlds — the flexibility and service of remote IT support, coupled with the benefit of an in-person technician who can fix problems a remote session can’t.
What Is On-Site IT Support?
Sometimes the IT support your company needs can only be provided in person. In situations like those, AH Technology provides you with access to a network of experts to offer on-site services. These services range from support for one-off IT projects, physical installations and cabling, hardware support, and other hands-on services that can’t be delivered by a remote IT support provider.
What Is the Benefit of On-Site IT Service?
Outsourcing your IT support is one of the most effective ways to improve service while also reducing your costs.
But for many people, the phrase “outsourcing” calls to mind a remote call center that accesses your systems from halfway across the world. What do you do if you need in-person help?
The truth is you don’t have to choose. AH Technology offers on-site IT support as part of our managed services. Here are just a few of the reasons you’ll appreciate having on-site support as part of your outsourced services package.
On-Site Service Means Fast Resolutions
Downtime means lost productivity and money. When there’s a technical problem that’s keeping your computers or systems offline, having an on-site expert means you don’t have to wait for a fix. Why wait on the phone for support when you could have an in-person IT technician on the job right away?
On-Site IT Support Is More Efficient
One key advantage to on-site support is that you have an expert around learning your business and systems. That means your on-site services also adapt to your organization’s particular needs. You’ll also enjoy the efficiency gains that come with having support that works on your schedule. When your people are in the office and need help with a technology issue, your on-site IT support can start right away.
Businesses Reduce Costs with On-Site IT Support
Hiring and maintaining an in-house IT support team is an expensive proposition. With outsourced on-site IT support, you’ll enjoy the benefits of having an expert on-hand without the added expenses and overheads. It also allows your core IT team to focus on your core business functions instead of being sidelined by answering service calls.
Consistent Support Means Better Processes
Another advantage of on-site IT support is that having an expert consistently observing your technical processes is a great way to improve them. Your on-site technician can help you standardize and streamline your operations to reduce expenses, help end users be more productive, and create better documentation of your processes going forward.
How Do End Users Experience On-Site IT Support?
If you’ve never outsourced your on-site IT support, you may be wondering what the experience will be like for your end users. Here’s what a typical help request might look like:
There are a few common types of managed IT backup and disaster recovery that any business can benefit from.
1) The end user requests help.
Whether it’s a forgotten password, system lockout, or hardware failure, the first step for your end user will be to request help from IT support.
2) We dig into the problem.
To make sure your end user gets the right help; we’ll ask a few clarifying questions to identify the problem they’re experiencing.
3) We send in an expert.
Once we understand the nature of the problem, we’ll send in our on-site IT technician to pay a personal visit to your end user.
4) The expert resolves the issue.
Once our on-site IT technician diagnoses the problem, the next step is to fix it. Our experts are trained to help get your end users up and running again in no time.
5) Our support team follows up after the fact.
To make sure that no new problems arose, we’ll follow up with your end users to check in and ask if they need anything else. From start to finish, the productivity and success of your team members will be our top priorities.