Remote IT Support
Fast, Safe, and Secure Support for Businesses
If your organization needs IT support but you don’t have the time or resources to do everything in-house, it’s time to consider remote IT support services from AH Technology. These services are a cost-effective way to ensure your equipment, IT systems, servers, and employees receive the support that they need to keep your operations running smoothly.
What Are Remote Support Services?
From helping users reset their passwords to implementing a disaster recovery plan, managed IT remote support services are a cost-effective way to make sure your operations don’t skip a beat. AH Technology uses remote support devices that allow our technicians’ direct access to your network and systems in order to perform software installations, cloud services, advanced troubleshooting, data backup and recovery, and much more. No matter where your users are in the world, or what hours your users are keeping, you can rest easy knowing they’re supported 24/7 with remote IT support.
What Is the Benefit of Having a Remote IT Support?
Building an in-house IT support team is expensive, and time-consuming. Even when you have a full-time team, you may still not be adequately staffed to handle surges in calls during an outage or another large-scale event.
With remote IT support, those problems are gone. Here are just a few of the benefits you’ll get:
Cost Savings
Finding and hiring full-time IT support is a costly endeavor, especially if you’re building a fully staffed team. Managed IT remote support is a great way to save money without sacrificing quality.
Increased Productivity
Small problems can lead to big productivity losses. When your users need help, you want to make sure they get the assistance they need as quickly as possible.
Advanced Troubleshooting
Managed IT remote support services can offer a lot more than simple password management. When your users are struggling with complex problems, our remote support can help them find a solution.
24/7 Support Anywhere
Your users might not be centrally located, and they may not all keep the same hours. That shouldn’t delay their ability to get support. Our managed IT remote support services can help anyone, at any time.
How Does AH Technology Deliver Remote IT Support?
AH Technology remote IT support can be customized to meet the specific needs of your company. Here’s how we work with your organization to provide the services you need.
1) The process begins when you contact AH Technology to speak with one of our consultants about the services your organization needs.
2) When you’re ready to begin, we’ll launch our discovery process to learn about your challenges, operational goals, and how we might integrate with your existing IT team or resources.
3) We’ll launch our four-phase onboarding process. Every new client of ours goes through this process, which is designed to help us collect critical information about your business and how we can help you succeed.
4) Once discovered, your organization will get 24-hour remote IT support from AH Technology.
5) As time goes on, we’ll regularly share metrics and information with you to make sure we’re hitting the mark, and we’ll evolve our services to better serve you and your users.